- Service update
- Support for businesses
- Council meetings
- Impact on waste services
- Stagecoach changes
- Community resources
- Useful links
- HDC social media
During these unprecedented times, we would like to reassure our customers that we are taking coronavirus (COVID-19) very seriously and will continually monitor the information and advice from Public Health England (PHE) and National Government Guidance. This page has been designed to explain up-to-date information regarding the services provided by Huntingdonshire District Council.
The government is asking people to minimise social interaction in order to reduce the transmission of coronavirus. And as a council, we are committed to ensuring essential services continue to operate for customers, but we need your help to slow the spread of the virus. In order to do this, we ask that you do not visit our offices and instead visit our website to resolve your query and help support our call centre staff who are dealing with an increase in calls.
If you require a council service, please explore any digital or electronic way of resolving your inquiry first before you get in contact via telephone. As we follow government guidance and work hard to keep all services running smoothly during this time, your assistance to reduce the demand on our call centres is greatly appreciated.
Waste - Full service
Recycling - Full Service
Garden - Full Service
|Click here for a full service update and additional information|
|Street Cleaning||Full service|
|Grounds Maintenance||Full service|
Markets will remain scheduled and open, however only food stallholders will be permitted.
Social distancing measures must be adhered to at all times, to ensure the safety of the public and staff.
|Countryside Sites||Limited service||
Open spaces and countryside sites are suitable for 1 hour daily exercise but please do not drive to them. Local exercise only is permitted.
|Council Tax||Full service||Phone lines are very busy due to annual billing and year end processes. Customers can find out a lot of information through our pages on the website.|
|Business Rates||Full service||
Government is introducing reliefs and grants to help support businesses during the period. Business Rates bills for the new financial year were produced before the announcements and so does not include these changes. Further information for businesses can be found here and will be updated following a government announcement.
We will send updated bills to affected businesses as soon as we can.
|Housing Benefits||Full service||
Routine home visits have been suspended.
Phone lines are very busy due to annual billing and year end processes. Customers can found out a lot of information through our pages.
Phone interviews will be carried out instead of home visits and outreach appointments.
Please do NOT to visit Pathfinder House to bring in supporting documents. Please email them to the Housing team.
|Planning & Growth||Limited service||Information on the limited Planning service can be found here|
|Environmental Health||Limited service||
Priority is being given to cases where there is a high risk to health or the environment. Home visits will not be carried out for other cases. Officers will contact customers by telephone or e-mail for initial assessments.
Phone calls may be affected please contact via e-mail: firstname.lastname@example.org
Due to staffing locations, contact only via e-mail: email@example.com
Driver Renewals will be by appointment, only drivers due in March/April will be contacted directly.
Knowledge Test provision is under review; applicants will be contacted.
|Call Centre||Full service|
|Customer Service Centre||No Service||
The Customer Service Centre is closed to the public as of 27 March 2020.
Information and help is still accessible via our website and via the call centre.
|One Leisure/ Active Lifestyles||No Service||
One Leisure Centres are closed as of 10pm on 20 March 2020
All Active Lifestyles classes have been postponed. Please find more information here.
Instead of visiting the council offices in person, you could:
- register for your MyHDC account, to access your personal account information and update us on your circumstances
- find a lot of the information you need on this website, including how to complete a number of forms without visiting the office
- visit the Contact Us page to find out the quickest and easiest way to reach the solution that you require.
Support for businesses
In light of the most recent announcement from central government, we have collated all the relevant information with regard to your business. At this current time we are awaiting further clarifications from government, however please take time to familiarise yourself with this guidance and prepare for new information to be released.
Eligible businesses will receive a letter from us to complete and send the online form, as we will need to verify your business bank details.
Where possible meetings have been cancelled to protect the safety of staff members, Councillors and members of the public. We are currently awaiting government advice with regard to the future running of the council's democratic meetings.
We will provide an update as soon as new guidance is announced.
Impact on waste services
The Waste and Recycling Service is currently running a full service, there are no changes to scheduled collections.
Please find a document that outlines changes made by Stagecoach transport in response to the coronavirus/COVID-19 outbreak.
Please find a wide variety of resources from Cambridgeshire County Council that are available for use in your community.
- Five things you can do to protect yourself and your community (Public Health England)
- Dedicated coronavirus/COVID-19 information (NHS)
- Guidance to assist employers, employees and businesses (Invest Huntingdonshire)
- Information for the public (GOV.UK)
- Travel Advice (GOV.UK)
- Guidance on social distancing and for vulnerable people (Public Health England)