During these unprecedented times, we would like to reassure our customers that we are taking coronavirus (COVID-19) very seriously and will continually monitor the information and advice from Public Health England (PHE) and National Government Guidance. This page has been designed to explain up-to-date information regarding the services provided by Huntingdonshire District Council.

The government is asking people to minimise social interaction in order to reduce the transmission of coronavirus. And as a council, we are committed to ensuring essential services continue to operate for customers, but we need your help to slow the spread of the virus. In order to do this, we ask that you do not visit our offices and instead visit our website to resolve your query and help support our call centre staff who are dealing with an increase in calls.

We ask all customers to request services through our website where possible.

Service update

If you require a council service, please explore any digital or electronic way of resolving your inquiry first before you get in contact via telephone. As we follow government guidance and work hard to keep all services running smoothly during this time, your assistance to reduce the demand on our call centres is greatly appreciated.

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Service Status Notes
Waste Collection

Waste - Full service

Recycling - Full Service

Garden - Full Service

Click here for a full service update and additional information
Street Cleaning Full service  
Grounds Maintenance Full service  
Markets Limited service

Markets will remain scheduled and open, however only food stallholders will be permitted.

Social distancing measures must be adhered to at all times, to ensure the safety of the public and staff.

Countryside Sites Limited service

Open spaces and countryside sites are suitable for 1 hour daily exercise but please do not drive to them. Local exercise only is permitted.
Once on site please maintain your social distances (2m) and do not gather in groups. Neither picnics, bbq's or sunbathing are permitted at the present time.
Please follow government guidelines for the latest advice.

Council Tax Full service Phone lines are very busy due to annual billing and year end processes. Customers can find out a lot of information through our pages on the website.
Business Rates Full service

Government is introducing reliefs and grants to help support businesses during the period. Business Rates bills for the new financial year were produced before the announcements and so does not include these changes. Further information for businesses can be found here and will be updated following a government announcement.

We will send updated bills to affected businesses as soon as we can.

Housing Benefits Full service

Routine home visits have been suspended.

Phone lines are very busy due to annual billing and year end processes. Customers can found out a lot of information through our pages.

Housing Full service

Phone interviews will be carried out instead of home visits and outreach appointments.
Housing associations are also implementing different ways of working and we are aware this may have an impact on the number of properties becoming available for re-letting. We expect to see fewer properties being advertised on Home-Link and longer times for these to be re-let. Information about the impact on services will also continue to appear on the Home-Link website.

Please do NOT to visit Pathfinder House to bring in supporting documents. Please email them to the Housing team.

Planning & Growth Limited service Information on the limited Planning service can be found here
Environmental Health Limited service

Priority is being given to cases where there is a high risk to health or the environment. Home visits will not be carried out for other cases. Officers will contact customers by telephone or e-mail for initial assessments.

Phone calls may be affected please contact via e-mail: envhealth@huntingdonshire.gov.uk

Licensing Limited service

Due to staffing locations, contact only via e-mail: licensing@huntingdonshire.gov.uk

Driver Renewals will be by appointment, only drivers due in March/April will be contacted directly.

Knowledge Test provision is under review; applicants will be contacted.

Changes to vehicle testing information.

Call Centre Full service  
Customer Service Centre No Service

The Customer Service Centre is closed to the public as of 27 March 2020.

Information and help is still accessible via our website and via the call centre.

One Leisure/ Active Lifestyles No Service

One Leisure Centres are closed as of 10pm on 20 March 2020

All Active Lifestyles classes have been postponed. Please find more information here.

Instead of visiting the council offices in person, you could:

  • register for your MyHDC account, to access your personal account information and update us on your circumstances
  • find a lot of the information you need on this website, including how to complete a number of forms without visiting the office
  • visit the Contact Us page to find out the quickest and easiest way to reach the solution that you require.

Support for businesses

In light of the most recent announcement from central government, we have collated all the relevant information with regard to your business. At this current time we are awaiting further clarifications from government, however please take time to familiarise yourself with this guidance and prepare for new information to be released.

Eligible businesses will receive a letter from us to complete and send the online form, as we will need to verify your business bank details.

Council meetings

Where possible meetings have been cancelled to protect the safety of staff members, Councillors and members of the public. We are currently awaiting government advice with regard to the future running of the council's democratic meetings.

We will provide an update as soon as new guidance is announced. 

Impact on waste services

The Waste and Recycling Service is currently running a full service, there are no changes to scheduled collections.

Please find a full service update for the Waste and Recycling service here.

Stagecoach changes

Please find a document that outlines changes made by Stagecoach transport in response to the coronavirus/COVID-19 outbreak.

Community resources

Please find a wide variety of resources from Cambridgeshire County Council that are available for use in your community.

We understand the concern that COVID-19 is generating. There are some really simple steps we can all take to protect ourselves and others to stop the spread of viruses and germs including coronavirus (COVID-19).

HDC social media

Twitter: @HuntsDC