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Bins & Waste

Garden Waste Collections

The new garden waste subscription service started on 1 April 2024. If you have not paid for the new service, your garden bin will no longer be collected.

For residents that have subscribed, the day and schedule that your garden waste bin is collected will not change. Please have your bin out ready for collection before 6.30am on the day, as collection times may vary with the implementation of the new service.

Please allow 2 weeks for us to process your subscription, add you to our systems and send out your subscription sticker. Once you are added to our systems, you will be included on the collection rounds.

Bins & Waste

Assisted Collections

What is an assisted collection?

An assisted collection is when we collect your bin from its normal storage place, empty it into the lorry and then return it to its storage place. You do not need to take the bin to the edge of your property.

Can I apply for an assisted collection?

Assisted collections are available to people who can’t take their bins out themselves and there is no other person living at the household who is able to help.

We can help you take your bin out if you are elderly, disabled, infirm or visually impaired.

We can only provide assisted collections if the bins (or sacks) are stored on the ground floor.

How do I apply for an assisted collection?

Apply for an Assisted Collection

Or call us on 01480 388640.

Other help

If you do not want an assisted collection but still need help, a smaller wheeled bin may be better for you? The smaller bin is the same height as a regular bin but is narrower and holds less waste, making it lighter. If you would like to request to swap your bin for a smaller bin, please fill in the online form.