Below you will find commonly asked questions about benefits. If your query isn't answered here, please contact us.
Who can claim Housing Benefit?
View information on the Housing Benefit webpage.
What documents do I need to provide to claim Council Tax reduction and/or Housing Benefit?
You must provide proof of the following:
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your identification
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your National Insurance number
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your income
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your self-employed accounts
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state benefits received
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other income
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savings and capital
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household members
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non dependants' income.
What rent details are required to claim Housing Benefit?
We require a current signed tenancy agreement or your rent book.
How do I notify you of a change in my circumstances?
View information on the Change of Circumstances for Housing Benefit webpage.
What information is given to landlords?
Under the Data Protection Act and Social Security Acts we cannot automatically give information about Housing Benefit claims to landlords.
However, if a tenant has given us written permission to talk about their claim, we will tell their landlord:
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whether there is a claim for housing benefit and, if so, whether we have made a decision about it
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whether we need further information to make a decision on the claim and, if so what information this is.
How do I report a suspected case of benefit fraud?
View information on the Fraud webpage.
Where can I find independent advice on claiming benefit?
Visit the Citizens Advice Rural Cambs website.
I'm struggling to pay my rent, is there any more help available?
View information on the Discretionary Housing Payments webpage.
Who can claim Council Tax reduction?
View information on the Council Tax Support webpage.