Is the Planning Service still operating normally?
Staff within the department are mainly working from home. However, we are doing our best to ensure the service is running as efficiently as possible.
Can people submit planning applications?
Yes. At present, we are unable to accept paper copies of planning applications. Planning applications must be submitted via the Planning Portal. Please ensure that all the correct forms and information are included or your application may be delayed.
I am struggling to get through to the Planning Service when using the main planning line 01480 388424 - what should I do?
Our Planning Service (Development Management) is currently experiencing extremely high demand. If you are struggling to get through to this line please email email@example.com with the reference number of your application and/or a summary of your query in the subject line. Your query will be redirected for a staff member to deal with at the earliest opportunity.
As an applicant or agent how can we get hold of planning officers?
If your query relates to a planning matter and where the information you are looking for is available on our Public Access system or on another online platform, we strongly encourage you to use these resources.
For all other unavoidable officer contact we suggest you use email. If you do not know the planning officer’s contact details, please email firstname.lastname@example.org and we will forward your request to the relevant officer.
Are officers available for site visits or site meetings?
Site visits have resumed subject to COVID-19 guidance.
Can I still obtain pre-application advice? Will it be delayed?
Due to current workloads we have taken the decision to temporarily suspend our discretionary pre-application advice service to enable us to prioritise the processing of current planning applications. This will run until Autumn 2021 (period subject to review). During this time, we recommend you seek advice from an independent planning agent to assist you or proceed directly to submitting a planning application.
We will still accept pre-application enquiries for strategic/complex developments to be agreed on a case by case basis.