Garden Waste Subscription Service Terms and Conditions

These terms and conditions are a summary of the main policies which apply to the garden waste subscription service.

Read the full details of our waste management policies [PDF, 0.3MB].

1. The provision of the garden waste subscription service will be subject to an annual charge per bin.

2. The subscription period runs from 1 April to 31 March.

3. The bin will remain the property of Huntingdonshire District Council.

4. Only Huntingdonshire District Council bins will be collected.

5. Subscription stickers are to be placed on the rear of the bin under the handle, so it is clearly visible to the collection crews.

6. If you move within the Huntingdonshire District Council area you can transfer the bin(s). However, you must notify us of your change of address. If you move out of the Huntingdonshire District Council area the annual charge is non-refundable and you must contact us to have the bin removed.

7. All garden waste must be contained within the bin and the bin lid closed otherwise it will not be emptied. Excess waste will not be collected.

8. Items which are allowed in the bin are:

   Yes please

   √ Weeds

   √ Hedge trimmings

   √ Small twigs and branches (less than 2.5cm (1") in diameter)

   √ Grass cuttings

   √ Flowers, plants, and windfall fruit

   √ Leaves

   √ Shredded paper

   √ Small animal bedding (vegetarian only), for example, for rabbits, guinea pigs, mice and rats

9. Items prohibited from the bin are:

   No thank you

   X Food waste

   X Plastic bags or bin bags

   X Flowerpots and trays

   X Soil

   X Stones or rubble

   X Branches or logs (larger than 2.5cm (1") in diameter)

   X Any other household rubbish

   X Textiles

   X Animal waste

   X Compost and turf

10. Bins which are rejected due to contaminated items must have these items removed and will not be recollected until the next scheduled collection day.

11. If bins are left by the collection crew due to the contents being frozen or access is prohibited, they will not be recollected until the next scheduled collection day.

12. The bin must be available for collection at 6.30am on the day of collection. The bin should be presented at the edge of a resident's property, where the premise meets the public highway. Bins must not be placed out for collection before 6pm on the day before collection. Assisted collections are available to residents who qualify for the service.

13. Missed collections - we will only return for missed collections in the following circumstances

    The bin was placed out before 6.30am on the day of collection

    The right collection point was used

    In the case of assisted collections there was access to get the bin e.g., gate unlocked

    The sticker indicating the bin has been paid for is clearly displayed on the rear of the bin under the handle

    A rejected sticker / hanger has not been put on the bin

    A crew report has not been received regarding the bin e.g., heavy, excessive waste

    The missed bin has been reported within 4 days including the day of collection

    Refunds will not be given for missed collections, they should be reported to the Council, and we will arrange recollection if the circumstances above have been complied with.

14. If the wheeled bin cannot be safely manoeuvred and positioned onto the vehicle, or the vehicle cannot lift the bin due to the weight of the bin, then it will be left un-emptied, and a rejection hanger left where possible. If the bin is found to be too heavy the householder will be required to remove sufficient material from the bin and dispose of it in a responsible manner. Once sufficient weight has been removed from the bin, we will collect it on the next scheduled collection day.

15. Residents are responsible for the security of the bin. A delivery charge will apply to replace lost, stolen or damaged bins.

16. If the collection crews are responsible for damaging the bin or if it falls into the rear of the collection vehicle, we will replace it free of charge

17. If you are sharing your garden waste bin with a neighbour, the householder which pays the annual charge will have overall responsibility for the bin as a bin can only be allocated to one address. It is the responsibility of the named householder if the bin is contaminated, misused or needs replacing. The garden bin(s) need to be presented for collection outside the property which has the registered subscription.

18. Non-payment of the annual charge will result in the bin not being emptied and it will be removed at the earliest opportunity.

If you have any queries regarding the service, please call us on 01480 388584.