We encourage feedback to help us improve our services and the information we provide.
We want to provide you with a great service, but you might want to suggest improvements, or you might want to compliment us on getting it right. When something goes wrong, we would really like to hear your concerns.
Comments
You may wish to give us an opinion on our services, provide ideas for how we can improve our services, pose a question, or give a review on our website. You can do this via Contact a Service or give feedback online or talk to our Customer Service Team by telephone on 01480 388388 or use our Social Media channels.
Compliments
A compliment can be about a service, a team, or a member of staff. We would like to hear about it if you have received excellent customer service, for example, staff have been helpful, professional, and clear in their advice.
Compliments will be shared as good practice and in the training of new staff. You can provide feedback via Contact a Service or give feedback online or talk to our Customer Service Team by telephone on 01480 388388 or use our Social Media channels
Complaints
We want to know if you are dissatisfied with our services. We encourage any customer who has a concern to first contact the relevant service, who will try to resolve the issue for you. You can Contact a Service or give feedback online or talk to our Customer Service Team on 01480 388388.
If the problem can be solved on the spot, then there may be no need for the issue to go through the formal complaints process. However, if the service is unable to resolve your complaint or you would like a formal response, please see the Complaints page for further information.
Council Tax and Business Rates
If you don’t agree with a decision regarding a discount, exemption or relief, you should contact council.tax@huntingdonshire.gov.uk or business.rates@huntingdonshire.gov.uk. If you still do not agree with their decision, you should contact the Valuation Tribunal rather than using the council’s complaints procedure.
Useful links:
Complaints may need to be dealt with under procedures such as:
How do I make a complaint?
Please go to the Complaints page for information on how to make a complaint.