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Environmental Issues

Intermittent Problems with our Telephones

Some phone calls to our Customer Service Centre are being cut off unexpectedly. We are looking into this problem to get it resolved. Please check to see if your query can be dealt with online or try again later. Thank you for your patience.

Some of the issues that we investigate may require the council to take formal enforcement action against individuals, businesses or organisations who are found to be in breach of relevant regulations.

We have an approved Corporate Enforcement Policy [PDF, 0.2MB] that applies to the following service areas:

  • Public Protection (community safety including anti-social behaviour, enviro-crime and dog control)

  • Licensing (animal licensing, personal, premises and event licences, hackney carriage and private hire regulation)

  • Environmental Health (including food safety, pollution control, nuisance, health and safety, private sector housing)

  • Planning and Development Management.

The Policy sets out how we will respond to reports of a breach and the enforcement activity that may take place.