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Environmental Issues

Intermittent Problems with our Telephones

Some phone calls to our Customer Service Centre are being cut off unexpectedly. We are looking into this problem to get it resolved. Please check to see if your query can be dealt with online or try again later. Thank you for your patience.

What is ‘statutory nuisance’?

We can investigate complaints about issues that are a ‘statutory nuisance’ under the Environmental Protection Act 1990.

To count as a statutory nuisance, the issue must:

  • unreasonably and substantially interfere with the use or enjoyment of your home or other premises or
  • injure health or be likely to injure health.

Examples of statutory nuisance include:

  • noise from premises, vehicles, equipment or machinery in the street
  • smoke from residential, business and industrial premises (including bonfires)
  • smells from industry, trade or business premises (eg sewage treatment works, factories and restaurants)
  • artificial light from premises, such as domestic and commercial security lights and floodlit football pitches
  • insect infestations from industrial, trade or business premises
  • accumulation or deposits on premises, such as piles of rotting rubbish.
Report a Nuisance Online