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Environmental Issues

Long Telephone Wait Times

We are currently having network issues, meaning the wait time for Customer Services to answer your telephone calls will be longer than usual. We hope to get this fixed shortly and apologise for the inconvenience. 

Restrictions on the sale of certain solid fuels - new rules from 1 May 2021

The Air Quality (Domestic Solid Fuels Standards) (England) Regulations 2020 came into force on 1 May 2021. The Regulations place restrictions on the sale of certain solid fuels, including wet wood and house coal.

Retailers will be required to:

  • check the fuel they supply is authorised and displays the 'Ready to Burn' mark
  • store seasoned wood in such a way as to keep it dry.

This is regulated by Cambridgeshire and Peterborough Trading Standards.

If you have any queries or concerns regarding this, please contact Trading Standards via the Citizens Advice Consumer Service on telephone 0808 223 1133 or their website.  Alternatively you can visit Trading Standards on Cambridgeshire County Council's website.